Resolve – Can’t Import Photos on Windows 10/8/7

Import Photos on Windows 10

A number of users are dissatisfied after upgrading to Windows 10. Some complaint about issues with system performance while some others complain about not being able to import photos from external devices such as phones, cameras etc. With the latter problem, you may receive error messages like ‘Something went wrong when importing photos’ or ‘Photo import denied’ and so on.

Today in this guide, let us discuss how you can resolve problems with importing photos from external storage devices to a PC with Windows 10 installed.

Solution 1: Assign appropriate permissions

  1. Open File Explorer and right-click on the Pictures folder
  2. Select Properties > Security
  3. In the Group or Username tab, click HomeUsers
  4. Click Full Control under Permissions

Now that all permissions are assigned, try importing photos to your system. If you still have issues, proceed to the next step.

Solution 2: Disable anti-virus

Since your anti-virus is designed to keep virus and malware at bay, it can sometimes create problems with importing files to your computer. To know if this is the reason for your import problems, disable anti-virus temporarily and check if you are able to import photos.

If you are able to do it successfully, it is the anti-virus that was stopping you from importing photos. However, if this doesn’t help, you can proceed to the next step.

Solution 3: Manually transfer photos

You can alternatively use the manual process to transfer photos by following the steps below.

  1. Connect your phone or camera to the system
  2. Open File Explorer and click on your phone or camera
  3. Select SD card directory (considering that images are stored on the card)
  4. Then go to DCIM > Camera
  5. Select required photos from the list and move them to your PC

Solution 4: Connect SD card to a card reader

Using a card reader instead of directly transferring photos from your phone or camera has been reported to provide better results.

  1. So, go ahead and get yourself a good quality card reader and insert your SD card into it
  2. Then open File Explorer on your computer and right click on the SD card
  3. Choose AutoPlay and you should be able to import photos


If none of the above fixes help you resolve the issue, there is likely a problem with your SD card. You may need to format the card to repair the corruption. But formatting deletes all data on the card, so before you do that, you can make use of data recovery tools such as Remo Recover to recover data from the card.

Remo Recover software is specially designed to recover data from corrupt, damaged or inaccessible SD cards. Once data is recovered, you can go ahead and format the card to resolve corruption issues.

Not just that, the basic version of Remo Recovery software is designed to recover deleted photos from SD cards. Whether photos have been deleted accidentally, due to virus attacks or due to other reasons, they can be recovered easily. Download a free trial and try for free today!

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