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How to Fix ‘There was a problem resetting your PC’ on Windows 10

Whenever there is something unusual while booting your system, Windows gets into its Automatic Repair Wizard role and attempts to work on the issue on its own. In case it fails to do the same, you will have to Refresh or Reset your system.

The common errors you receive while refreshing or resetting your PC are:

  1. There was a problem refreshing your PC. No changes were made while refreshing your PC.
  2. There was a problem resetting your PC while resetting your PC.

 Following stated conditions are responsible for the ‘There was a problem resetting your PC’ error:

  1. Your PC had pre-installed Windows 10 and it was not upgraded from the lower versions of Windows i.e. Windows 7, 8, 8.1.
  2. PC manufacturer enabled compression that reduces the disk space needed for applications that are pre-installed.
  3. A USB recovery drive was created using the Create a recovery drive feature in Windows 10.
  4. You booted the system to USB recovery drive and selected Troubleshoot -> Reset this PC -> Remove everything.

Now let’s fix ‘There was a problem resetting your PC’:

Solution 1: Use Command Prompt

  1. Go to Settings on your PC.
  2. Select Update & Security, choose Recovery.
  3. Under Advanced Startup, Click on Restart Now.
  4. After the reboot, type command prompt in the search.
  5. Right click on it, and select Run as administrator.
  6. If you are not the administrator, you will be prompted to choose an admin account.
  7. Enter the
  8. Command Prompt
  9. Type the below lines and press Enter key after each line:

cd %windir%\system32\config

ren system system.001

ren software software.001

  1. You can close the Command Prompt It returns you to the Windows Recovery Environment screen.
  2. Select Continue You will now be able to reset your PC.

Solution 2: Clean install windows 10/8/8.1 using Media Creation tool

  1. You first need to create an Installation Media for Windows 10, 8.1, 8 using Media Creation tool. You can do it by downloading it from
  2. Install the installation media that you created and then restart your PC.
  3. On the Install Windows screen, select repair your computer.
  4. On the Choose an option screen, select
  5. You can now click on Safe Mode option. Select Advanced Options from the list.
  6. Click on Reset this PC and then select Remove Everything. This will result in resetting your PC.

When you reset your PC, it turns into a brand new computer erasing all the existing data. So, it is highly recommended that you take a backup of your files in advance. It becomes handy in case you lose any data; you can simply restore it.

You can learn more about how to recover files after factory reset Windows 10 using Remo Recover.

Solution 3: Refresh Windows from Windows Defender

  1. Open Settings on your PC.
  2. Select Update & Security and choose Windows Defender.
  3. Click on Open Windows Defender Security Center
  4. Go to Device Performance and Health.
  5. Click Additional info in Fresh start section.
  6. Click on Get started

Note: This method might remove files from your system. It is advisable to take a backup of all your data beforehand.

At times, disasters are prone to happen. There are a number of ways that would result in data loss. You may lose valuable data knowingly or unknowingly. However, you could always get them back provided you act quick. At situations like this, we recommend you to download and install Remo Recover on your PC. It is safe and a secure software to easily recover your deleted/ corrupted/ lost data.

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