Fix Outlook not Responding or Crashing Error

Did you get an Outlook not responding error? Is your Outlook crashing even though you aren’t actively using it with MS Office 365? Or does Outlook hang, freeze, or it is crashing when you start?

Well, there are a number of possible reasons for Outlook to behave this way. We’ve presented the potential solutions in order from quickest to most time-consuming.

Quick steps to fix Outlook not responding error

Go through these easy guidelines to help troubleshoot Outlook issues in an Office 365 environment.

#1: Check out for the possible issues caused by add-ins

To do this, follow these below steps

Step 1: Exit Outlook.

Step 2: Open a Run dialog box. In order to do this, use one of the following procedures, as appropriate to your version of Windows:

  • If you’re running Windows 10, Windows 8.1, or Windows 8, press the Windows logo key+R
  • If you’re running Windows 7, click Start, type Run in the Search box, and then click Run

Step 3: Type Outlook /safe, and then click OK.

Step 4: If the issue is fixed, click Options on the File menu, and then click Add-Ins.

Step 5: Select COM Add-ins, and then click Go.

Step 6: Click to clear all the checkboxes in the list, and then click OK.

Step 7: Restart Outlook. If the issue doesn’t occur, start adding the add-ins one at a time until the issue occurs.

#2: Repair Office

Step 1: At first, open Control Panel, and then click Uninstall a program.

Step 2: In the list of installed programs, right-click the entry for your Office installation, and then click Change, and then click Online Repair.

Recommended: For Outlook 2013 users facing emails not showing error, it is suggested to use Remo Repair Outlook application.

#3: Run Outlook Diagnostics

There is an assistant called SaRA that runs some diagnostic checks and returns some possible solutions for you to use to address the Outlook connectivity issues. So for diagnosing and fixing Outlook connectivity issues, install the Office 365 Support and Recovery Assistant (SaRA). Then, follow these steps:

Step 1: Run SaRA. From the first screen, select Outlook, and then click on Next.

Step 2: Select any of the following options, as appropriate, and then click on Next

  • Outlook won’t start
  • Outlook keeps hanging or freezing
  • Outlook keeps crashing with a message “Microsoft Outlook has stopped working

Note: You must have an Outlook 365 account to run this diagnostic.

#4: Create a new Outlook profile

Step 1: Open Control Panel, and then click Mail.

Step 2: Click Show Profiles.

Step 3: Select the profile that you want to remove, and then click Remove.

Caution –

When you remove the profile, all the associated data files will also be removed. If you’re not sure whether the data files are backed up or stored on a server, do not remove the profile. Instead, go to step 4.

Step 4: Click Add.

Step 5: In the Profile Name box, type a name for the new profile.

Step 6:  Specify the username, the primary SMTP address, and the password. Then, click on Next.

Step 7: You may receive the following message – Allow this website to configure alias@domain server settings? In this message, click to select the Don’t ask me about this website again check box, and then click on Allow.

Step 8: When you’re prompted, enter your login credentials, and then click OK.

Step 9: Once Setup is finished, click Finish.

#5: Before you contact Support, Run SaRA Advanced Diagnostics

Doing this creates diagnostic details and gives you the option to upload them so that they can be reviewed by a Support engineer before your Support call.

Step 1: Run SaRA and select Advanced diagnostics.

Sep 2: Select the Outlook diagnostic.

Step 3: Select Create a detailed report of my Outlook, Office, Windows, and mailbox configuration, and then click Next.

Need additional help?

The PST files are easily prone to errors because of its excessive and improper usage. Any damage to PST might put you in risk as these .pst files are being used by for both personal and official purposes. Luckily, Outlook 2016, Outlook 2013, and Outlook 2010 comes with default scanpst.exe or Outlook Inbox repair tool to fix common issues with PST files.

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